Centralized Support Team
Jason Orsik
Owner / President
Jason’s hearing industry path began 30 years ago in Plymouth, Minnesota with a hearing aid manufacturer named Micro-Tech. Working with several manufacturers in those initial years gave a strong overview of the industry from the wholesale side but also was the beginning of many key relationships that would help propel him into the ownership of Audiology and Hearing Aid Practices in the future.
The next half a dozen years lead to him finding his true passion within this industry; business leadership, management, coaching and training of Audiology and Hearing Aid Practice owners and their staff. Over this period Jason assisted several hundred practices across the country in all different settings: Private Practice, ENT, Hospital/University settings.
Those key industry relationships, industry knowledge, along with a strong passion and desire to own all came together in 2007 when Jason established his first Audiology and Hearing Aid practice in Charlotte, NC. Over the past 15 years Jason and his TEAM have built from the ground up or acquired over 60 Audiology and Hearing Center locations.
All of the above has only been possible because of the driven efforts of a TEAM that includes many former business owners and so many passionate and talented individuals! Jason is convinced that with a positive work culture, a high level of integrity and hard work, that the sky is the limit!
401-743-3252
Jared Grimes
Senior VP
Being a hearing care provider and serving in multiple management roles over the years has given me a valuable perspective on what defines success. In my opinion, success is only achieved when you deliver care that is referral worthy. Only then can success be achieved on a grander scale within any organization.
It is my mission to ensure every teammate has the tools they need to provide our patients with the best care possible. Along with providing those tools, I feel personally responsible for setting the example of what it takes to be part of Professional Hearing Group (PHG). I will never ask a teammate to do something that they do not personally believe in. Leadership is an honor and I consider it my privilege to be a part of the PHG team.
On a personal note, I have an incredible “at home” support staff. My wife of thirty years, my son, and my daughter keep me humble and grounded. I am a “Gear-Head” who loves to fly, I enjoy time on the water, and I love spending time in the backyard.
Favorite Quote: “First, think. Second, believe. Third, dream. And finally, dare.” Walt Disney
JARED GRIMES
404-557-3599
Joel Parker
Senior VP
Joel Parker was a numbers and sales guy for most of his career with Sam’s Club. As he watched Sam’s Club grow to include hearing aids, he found a new home in that industry and the life changing stories that come with the numbers and sales. As Joel says, “When you hear how much of a difference we are making in the lives of so many, it is almost hard calling it work.” After enjoying the hearing industry for almost 10 years, Joel was blessed to find the team here at PHG where making a difference in other’s lives is taken to a whole new level. Joel believes that taking care of people that take care of patients is truly an honor. He is very passionate about helping great people help others and have fun while doing it!
Anyone that knows Joel, knows that his “WHY” for anything and everything is his girls. Joel does everything that he does to give them what they want and need. Whether he is at home enjoying Disney+, walking the beach or helping with homework over Facetime, they are his driving force. His two little girls would not be in his life without the one person who makes him the best he can be, his wife. He remembers it like it was yesterday, where they met in Palm Desert, CA thirteen years ago. They are all truly his, “WHY”.
Jeff Wilson
VP of Operations
Jeff “J-Wil” Wilson is passionate about helping people achieve their goals, both in the workplace and in his personal life. He is known only as “Jeffrey” to his beautiful wife” Kristi” of 20 plus years!
After spending 20 years in the Marine Corps with the last 11 years as a Flight Engineer aboard the KC-130 aircraft, J-Wil learned many things about himself and the ability to rise above any challenge throwing his way in many lands throughout the planet. J-Wil has spent the last 11 years in the hearing aid industry and a good friend once said to him, “that once you spend 5 years in this industry you will be here forever”. J-Wil has had the privilege of working for that entrepreneur for most of his hearing industry career. J-Wil’s knowledge of all aspects of the hearing industry includes acquisitions, integration of acquired practices, operations management, marketing, audiometric equipment, and IT makes him well rounded to lead and promote any individual practice to success.
J-Wil has 4 children who he is extremely proud of the adults that they have become. Each of them has made their own way in the work force from an IT consultant, Environmental driller supervisor, HR coordinator and crew lead of Arborists. In addition to his kids, J-Wil has one grandchild that has him wrapped around her finger!
Shawn McCalvin
Area Director, North Region
Shawn McCalvin is the Area Director for the North region for onePHG. Shawn truly loves being with his team and helping them with any need to allow them to provide the referral-worthy service that onePHG brands are known for. As a former Hearing Instrument Specialist, and hearing aid user himself, Shawn can empathize with patients who have a difficult time hearing in different environments.
Shawn has been married for 30 years and has two beautiful children. Family and friends are VERY dear to him. When Shawn is not working, he enjoys kayaking, bicycling, and being on the lake with his wife. Shawn also enjoys traveling abroad and experiencing different lands and cultures.
Austin Ryan
Area Direct, South Region
Austin started off in the industry as a Hearing Instrument Specialist. This foundational experience as a provider gave him invaluable insight into the direct impact of hearing care and the importance of strong patient relationships. He later served as a District Manager across several Southeastern US states, where he focused on enhancing team efficiency through strategic technology implementation, collaborating on financial strategies, and implementing data-driven solutions to improve performance and mitigate risks.
Austin brings over years of experience as a Director of Business Development, where he spearheaded the introduction of hearing aid centers through strong partnerships across Central America, South America, and the Caribbean. This involved developing an effective training program, optimizing product and marketing strategies, and driving overall business success. He thrives on collaborative environments, working closely with all team members helps to ensure continued growth all round.
Outside of professional life Austin has been married nearly 15 years of and has a wonderful daughter and two beloved dogs. His shared passions with his wife and daughter include a wide range of sports and activities, from the thrill of fishing and martial arts to leisurely walks and engaging games. Early experiences backpacking and hiking outdoors instilled a deep appreciation for the sounds of the world around him and helps him appreciate the importance of better hearing.
Marcy Ammons
Payer Relations Director
With over 30 years’ experience in the healthcare industry, Marcy brings to onePHG her passion for developing relationships and providing solutions. Known for creating Payer Relations/Contracting departments from infancy to completion, Marcy has crafted powerful, talented teams to lead companies to multi-million-dollar value success.
Marcy’s expertise includes provider relations, value-based and bundle contracting, facility and multi-specialty provider negotiations, Medicare and Medicaid contracting, Durable Medical Equipment pricing, health plan, and project implementations, healthcare analytics, managing team members, employee development, C-Suite presentations, and consulting for small and large organizations.
Kay Eller
Director of HR & Administration
Kay Eller is a business professional with over 30 years of experience. Kay’s roles have all included leading individuals and business units to exceed goals and result in positive outcomes for the stakeholders. Her career has spanned from Executive Director for a nonprofit to Marketing Director and Sales VP for publicly held corporations.
Kay is currently utilizing her skills to lead the HR & Payroll department at onePHG, LLC. Kay helps grow the onePHG, LLC. team and culture by recruiting talent, managing payroll and benefits processes, and always being accessible to company leaders and employees. Her ability to provide solutions and display a true desire to help people earned her the onePHG Outstanding Service Award in 2023.
Having grown up in Florida, Kay was excited to return to the Sunshine state in 2022 after spending over 25 years in Georgia. Outside the office, you will find Kay relaxing on the beach, fishing, or traveling with her husband.
Pattie Hersey
CounselEAR & Patient Care Coordinator Training Manager
Pattie Hersey began her work journey in the medical field over twenty years ago as a patient care coordinator where she found her passion for helping others. Over the years, Pattie’s experience as an office manager in dermatology and audiology offices allowed her to become proficient in insurance billing, provider credentialling, accounts receivable and payable, insurance verification, and claims.
Pattie’s vast medical office knowledge, ability to develop processes and procedures, and project management experience is a great asset in her role as a onePHG Field Support Operations Manager. Pattie is accessible and available to the onePHG clinics she supports. She makes sure the clinic has the resources, knowledge, and support to provide referral worthy care to all patients.
Pattie was born in New Hampshire and is extremely thankful that her father decided to move the family to Florida! Pattie has been married to her best friend, Sean, for 24 years and they have an American bulldog/beagle rescue named Rhone, a tribute to Pattie and Sean’s love of French wine. In her spare time, Pattie enjoys playing tennis, scrapbooking, and spending time at Clearwater Beach.
Sheri Heinen
Inventory Control Manager
Sheri Heinen serves as the Field Support Operations Manager with thirteen years’ experience working alongside the executive teams of three hearing aid companies. Sheri specializes in problem solving and offering help to ensure smooth office operations. Sheri prides herself as being a powerful force in the workplace and uses her positive attitude to encourage others to work hard and achieve greater heights.
Sheri’s main objective as a onePHG Field Support Operations Manager is to ensure each clinic she supports has everything they need to run efficiently and effectively. She provides training support and is their go to person for assistance in order to continue to provide referral worthy care.
Sheri is inspired daily by her three children and ten grandchildren. In her spare time, Sheri enjoys outings with her family and loves every opportunity to watch her grandchildren play sports.
Johanna McCalvin
Operations Manager
Johanna is a lifetime hearing aid user with a passion for enhancing the lives of others through improved hearing. She has been in the industry for many years, starting as a PCC in a very busy office in Charlotte, NC.
Currently serving as the Lead Center Supervisor, Johanna brings invaluable leadership skills and industry expertise to her role. Johnanna is dedicated to fostering a culture of teamwork and positivity within her team. Her commitment to exceptional service and patient care earned her the 212 Degree Award in 2024, recognizing her dedication to exceeding expectations and driving growth for the company.
Outside of her professional endeavors, Johanna finds joy in exploring the outdoors, particularly on Lake Norman where she can be found boating, kayaking, or enjoying leisurely e-bike rides with her husband.
Bree Rooney
Patient Support Center
Bree Rooney is a Lead Center Appointment Specialist within onePHG’s Patient Support Center. Bree helps to maintain and organize appointment schedules for all our clinics and provide great care to patients over the phone.
Bree has worked in the hospitality and customer service industry for most of her professional career, transferable skills that have resulted in excellent patient care and time management. Every new patient is a new opportunity to make someone’s life better and she loves being a part of that journey. Bree loves her job and enjoys the incredible opportunities it offers. Her position allows her to be the best mother to her son and to provide the best care for our patients in each location. Her favorite part of her day is hearing about how amazing our team is and how much we help so many patients better their quality of life.
Outside of the office, Bree enjoys spending time with her son, Christopher, the light of her life. As a single mother and full-time employee, maintaining a work-life balance is very important. Some of her and Christopher’s favorite things to do are to play outside with bubbles, go swimming at grandma’s house, play Spider-Man games, and cuddle up on the couch to watch Disney movies before bedtime.
LaToya Alderman
Patient Support Center
Latoya Alderman (who prefers to be called Toya) joined onePHG as a Patient Support Center Appointment Specialist in December 2023. Toya came to onePHG with over 25 years of call center experience in various industries, including the hearing aid industry. Toya utilizes her expertise to share information with patients or potential patients and help maintain full schedules in the clinics. Toya is instrumental in helping the marketing spend be successful and beneficial.
As a North Carolina native, Toya loves writing, reading, watching football and spending time with my two daughters ages 10 and 25 and my 1-year-old grandson.
Kim Johnson
Accounting
Kim has been a long time native of the Duluth, MN area until she recently relocated to the warmer climate of Mooresville, NC. After moving to NC, she joined onePHG’s Field Support Office in the accounting department focusing on accounts payable, making sure the bills are paid accurately and timely, vendors are set up correctly, and much more.
Kim’s education and career background has been focused on the aspects of accounting. To Kim, accounting is exciting and never the same. Kim looks forward to the daily challenges that come with working for a growing company and appreciates the fact that her job provides her with learning opportunities each day.
Kim has two adult sons that are the biggest joy in her life. Kim’s favorite activities include being outdoors in the summer and fall seasons. Kim loves working in her garden and yard, hunting, fishing, camping, bonfires, riding her 4-wheeler, walking and cooking.
Keena Parsons
Accounting
Keena has been in the hearing healthcare accounting industry for over fifteen years. Keena began her career as a patient care coordinator and transitioned into accounting upon the completion of her associate degree in business administration. Keena has a multi-faceted skill set allowing her to provide solutions to pressing issues. Keena prides herself on being a cornerstone of collaboration and communication in helping onePHG reach goals.
As a member of the field support office for onePHG, Keena specialized in accounts payable, vendor reconciliation, and the utilization of QuickBooks. Keena holds the vital role of ensuring information is accurate so that crucial business decisions are made appropriately. As onePHG grows, Keena embraces the opportunity for personal growth and development.
For Keena, her husband, children, and grandchildren are an important part of my life. During her time off, Keena enjoys CrossFit and quilting.